In Social Media, Your Return Represents Your Investment Brian Solis | Curation, Social Business and Beyond | Scoop.it
Brian Solis once again gives us a blueprint for success in this evolving landscape of social networking. Your success mirrors the time and investment you put into social participation. It's the consistency, quality and commitment you demonstrate through your work everyday.

Here's an excerpt from today's post:

The truth is that the customer gap existed prior to social media and successfully closing it takes more than basic conversational or content-driven strategies in Twitter, Facebook and other social networks. The path to engagement is strenuous, uncharted, and anything but easy. Everything begins with understanding the magnitude of the gap and what it is that people want, are missing or could benefit from in order to bring both ends toward the middle.

No matter how hard we try, we just can’t build a customer-centric organization if we do not know what it is people value. Social media are your keys to unlocking the 5I’s of engagement to develop more informed and meaningful programs:

1. Intelligence – Learn about needs, wants, values, challenges
2. Insight – Find the “aha’s” to identify gaps
3. Ideation – Inspire new ideas for engagement, communication, new products/services, change
4. Interaction – Engage…don’t just publish, bring your mission to life
5. Influence – Influence behavior and in the process, become an influencer